Insuresoft User Group Meeting 2026

3:00pm - 4:30pm: Registration Open

3:30pm to 4:30pm: Product Advisory Council Meeting (For Committee Members only) 

5:00 pm to 7:00 pm: Welcome Reception - Sheraton Grand Downtown Nashville: Skye Bar

8:00 - 8:45 a.m.
Breakfast Sponsored by insured.io

9:00 - 10:00 a.m.
General Session
Inspiring Brilliance: Strengthened by our past, focused on the future.
Nancy Schulte, President & General Manager, Insuresoft

10:00 - 10:45 a.m.
Track 1 Operational
Diamond Policy in Practice – “Did You Know?” Features and Enhancements
Track 2 Executive
Elevating Customer Experience 

11:00 - 11:15 a.m.- Break 

11:15 - 12:00 a.m.

Track 1 Operational
Billing Demystified

Track 2 Executive
Beyond Buzzwords: Choosing the Right AI Solutions for Insurance Operations

12:00 - 1:00 Lunch Sponsored by Liberate

1:00 - 1:45 p.m.

Track 1 Operational
TBD
Track 2 Executive
Delivering Seamless Digital Experiences for Policyholders and Agents

2:00 - 2:30 p.m. Tech Expo

2:30 - 3:15 General Session
Market, Technology, and People in the P&C Landscape 

3:15 - 4:15 p.m.

Track 1 & Track 2
Connection Hub
Open, come‑and‑go networking spaces hosted by subject‑matter experts, whether you’re looking for a quick answer, a deeper peer conversation, or a live walkthrough at a demo station, this is your time to connect, share insights, and learn.

4:15 - 4:50 p.m. General Session
AI Without Regret

4:50 - 5:15 p.m. Gift Drawing

5:30 - 6:30 p.m. Happy Hour Sponsored by CCC

6:30 p.m. - Free Time - Spend some time on your own and enjoy all that Nashville has to offer. 

8:00 - 8:45 a.m.
Breakfast 

9:00 - 10:00 a.m. - General Session
Introducing Diamond Clarity

10:00 - 10:45 a.m.
Track 1 Operational
TBD

Track 2 Executive
From Pilot to Profit- Panel Discussion

11:00 a.m. - Break

11:15 - 12:00 a.m. - General Session
The Intelligence Behind Better Decisions

12:00 - 1:00 p.m. Lunch Sponsored by OneInc

1:00 - 1:45 p.m.
Track 1 Operational
Building Reliable Claims Operations

Track 2 Executive
Building a Seamless Digital Experience for Today’s Policyholders 

2:00 - 2:30 p.m. Tech Expo

2:30 - 3:15 p.m. General Session
Powering Diamond’s Technology Evolution

3:15 - 4:15 p.m. - General Session
Connection Hub
Open, come‑and‑go networking spaces hosted by subject‑matter experts, whether you’re looking for a quick answer, a deeper peer conversation, or a live walkthrough at a demo station, this is your time to connect, share insights, and learn.  

4:15 - 4:50 p.m.

Track 1 Operational
Co-Development in Action

Track 2 Executive
Talent and Workforce Evolution in the Age of AI - Panel Discussion

4:50 - 5:15 p.m. Gift Drawing

5:30 - 6:30 p.m. Happy Hour Sponsored by Marias

6:30 p.m. Group Dinner Sponsored by Tranzpay

8:00 - 9:00 a.m.
Breakfast

9:15 - 10:00 a.m. - General Session
Building What You Need Next

10:00 - 10:15 a.m. - Break

10:15 - 11:00 a.m. - General Session
Protected by Design

11:00 - 11:30 a.m. - Closing and Gift Drawing